Returns & Refunds
What is your return policy?
We allow returns of all items within 7 days of your order date. Just send us an email with your order number and we will send you a return form.
Please visit our Return Policy page to read our current policy in detail.
Do I have the right to return?
Yes, However, before returning an item, you must meet the Return Policy needs. Items that are being returned must be in their original condition and packaging. All goods will be inspected on return. Any items received in an unsuitable condition will be sent back to you. Please note that it is your responsibility to return the items within 7 days of receipt – furthermore the goods are your responsibility until they reach us.
How do I return an Item?
If you are not completely satisfied with your purchase you can return the item(s) to us within 7 days from receipt and we will issue a full refund. This excludes the delivery charge. Some items are non-returnable due to hygiene reasons and these will be clearly marked online.
Have you received my return?
Please allow up to 5 working days for your parcel to be returned to So Nomadic Boutique. Once your refund has been processed you will receive an email letting you know. Please allow 7-10 working days for this to happen once we have received your return. If you have not heard anything from us after the 7-10 working day, please contact our customer service team with your order number and details of items and we can look into this for you.
Can I have an exchange instead of a refund?
Unfortunately, No. We don’t offer exchanges on online right now. You can return your item to us for a refund, and then place a new order for the items of your choice.
What should I do if I receive an incorrect or a faulty item?
We’re sorry to hear that you’ve received an incorrect or faulty item!
Please contact us stating your order number and items that are incorrect/faulty and we will look into this for you.
I have received my refund but you have not refunded the delivery charge, why is that?
Unfortunately, we do not refund the delivery charge unless the full order was received faulty or you have cancelled your order before it was dispatched.
How do I get a refund on vat?
The price we display for goods will remain the same regardless of the country of delivery. However, all deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU, the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.