Where is my order?

Once your order has been dispatched, you will receive an email which will contain tracking details and an estimated delivery date. 

Can I amend or cancel my order?

Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact us and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can. If your order cannot be changed we will notify you.

Have you dispatched my order?

Once your order has been dispatched you will receive an email. If you don't receive your order in the designated delivery period, please contact us, stating your name and order number. We will investigate any issues for you and get back to you with information regarding your order.

Part of my order is missing, what should I do?

Firstly, please check your invoice to ensure the item(s) are not arriving separately. If your invoice does state that the item should be included in that specific order, please contact us stating your order number, name, product code/description, and quantity of the item(s) that are missing.

We will attempt to send out the missing item as soon as possible. If we are unable to do so, we will contact you to give you the refund value of the missing item.

There is a mistake with my order, what should I do?

We do apologize for any mistakes with your order. Please contact us we will attempt to resolve the issue as best we can.

I have received my order and it does not look like the image displayed on the website, why is that?

We do our best to ensure all products on our website are displayed as accurately as possible. If you have received a product that may seem to be a slightly different colour, shape or print, this product will not be deemed faulty.

Will I be charged for custom or import duties?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country.

How do I know when an item has been restocked?

If an item is out of stock you have the option to sign up for a notification on the product details page, and we will send you an email the moment the item is back in stock.